COMIXOLOGY tweets about improvements to controversial service rollout

Digital comics platform Comixology has released some updates via social media on the status of improvements to the service since its much maligned integration into Amazon in february These were delivered via a series of tweets.

In an eleven-strong thread, Comixology said:

“1./ We’ve been combing through your feedback, and continue to be grateful for all the comics lovers out there. We understand that the current experience needs improvements, and want you to know that we’re working hard to get those out the door as quickly as possible.
“2./ It’s been a while since our last update, and we wanted to share some updates on what our team has been working on these past few months and announce some new features that are coming soon.
“3./ In the coming weeks, we’re launching a beta version of the web reading experience that will include double-page spread, new zoom in/out functionality and vertical scroll while reading. It won’t support Guided View yet, but we are working on that next.
4./ We’re also excited to announce that you will soon be able to filter your library in the Kindle app to make it easier to hide all your comics, or alternatively, only show your comics. We’ll let you know when these launches.
“5./ Also, we’re aware of issues customers are facing when searching for comics and getting non-comics/graphic novel/manga results. While we work to correct this, make sure to start your search from amazon.com/comixology or amazon.co.uk/comixology.
6./ For New Releases – we’ve fixed an issue where content from 90 publishers was not visible in the All New Releases widget at the bottom of the page. You can continue using the publisher filter to narrow down your results from select publishers.
7./ We’ve also added a new section called ‘Explore More New Releases’ on the New Releases page, which shows all weekly releases in alphabetical order by title.
8./ After these New Releases updates, you will start to see improvements to the Comics Deals page to help make it easier and faster to navigate our selection of discounted titles.
“9./ And for those in the UK, customers can now quickly make a purchase and/or borrow a book within the new releases and Homepage without tapping into the book detail page. Simply tap on a book, and a pop-up window will appear to help you quickly get the book.
“10./ While far from a complete list, these are just a few things we’ve been working on. We know there’s a lot more that needs to be done to improve the Comixology experience, and we have many more initiatives we’ll share soon.
11./ Stay tuned for more updates on Twitter and Instagram. See you at San Diego Comic Con!”

The last time Comixology made a statement commenting on the litany of customer complaints was March 24. Since that point the Comixology twitter page has been posting PR about comics to buy on the service, much to the chagrin of users who are still affected by the numerous disruptions, bugs, and downgrades in the app, web-reader and shopping experience.

It is telling that though this thread is a long one, it by no means covers the entirety of the problems that continue to affect customers.

Responses to today’s Comixology comments have been – to put it lightly – rather mixed.

And more:

Comixology is one of the main platforms for people to purchase digital comics from major publishers – like Marvel, DC, Image, Kodansha, Viz, etc. – in one place. In 2014 it was acquired by Amazon and in late 2021 it was announced that a major change would occur. In February 2022 Comixology 4.0 was released via a forced update on iOS and Android platforms that swapped the existing codebase to the Amazon Kindle codebase, and the original Comixology website and web reader were shuttered and buried within the Amazon webstore ecosystem.

Four months into the new app and new bugs and problems continue to be found.

At least we are finally being publicly informed that things are slowly improving behind the scenes.

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